The Haryana Police has rolled out a Next-Gen E-Challan system across the state, introducing fixed timelines for the issuance of traffic violation notices, responses from vehicle owners and drivers, grievance redressal and payment of accepted challans. The new digital framework is designed to bring greater structure and predictability to the traffic enforcement process by specifying how much time motorists have to respond and how quickly authorities must act on complaints. Under the system, a traffic violator will receive a notice within three days of the violation. After receiving the notice, the concerned vehicle owner or driver will have 45 days to either accept or reject the challan. The introduction of defined deadlines is intended to reduce uncertainty and prevent traffic violation cases from remaining pending without a response.

A key feature of the new system is the provision for deemed acceptance when no action is taken within the prescribed period. If the vehicle owner or driver does not respond to the challan within 45 days, the challan will automatically be treated as accepted. This means that motorists who choose to neither accept nor contest a violation within the stipulated timeframe will not be able to leave the matter unresolved indefinitely. Once a challan has been accepted, either expressly or through deemed acceptance, the concerned person will have 90 days to pay the amount due. The payment timeline provides a separate window after acceptance for motorists to clear their liability and complete the process. The system therefore establishes specific stages and corresponding deadlines rather than leaving the disposal of traffic challans open-ended.

The framework also provides motorists with a formal mechanism to challenge a traffic challan through the grievance redressal process. A vehicle owner or driver who disputes the violation can file a grievance, which must be considered and disposed of within 30 days. The provision places a corresponding deadline on the authorities handling complaints. If a grievance is not disposed of within the stipulated 30-day period, it will be deemed to have been accepted automatically. This provision is significant because it ensures that grievances do not remain pending indefinitely after being submitted through the system. To oversee the mechanism at the district level, Haryana Police has appointed one Nodal Officer and two Grievance Redressal Officers in each district. Their role is to facilitate the handling and disposal of complaints within the prescribed timelines.

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The system also specifies what motorists can do if their grievance is rejected by the authorities. In such cases, the vehicle owner or driver can challenge the challan before a court after depositing 50 per cent of the challan amount. The provision establishes a judicial route for disputes that remain unresolved through the administrative grievance mechanism. It also creates a defined progression for contesting a traffic violation: the person concerned can first respond to the challan, raise a grievance if required and, if the grievance is rejected, approach the court after meeting the prescribed deposit requirement. By setting out these stages, the system seeks to provide motorists with clarity about their available remedies while ensuring that traffic enforcement cases move towards a final outcome.

The Next-Gen E-Challan system also links pending traffic violations with certain vehicle and driving licence-related transactions under the Central Motor Vehicles Rules, 1989. Under Rule 167(12), registration-related or driving licence-related transactions concerning the vehicle or driver may be restricted until a pending challan is disposed of. The concerned vehicle can also be marked as “Not to be Transacted” on the portal. Such a status can affect the ability to complete specified registration or licence-related processes while the challan remains pending. The provision effectively connects the digital challan record with related motor vehicle and driving licence transactions, giving enforcement authorities an additional mechanism to ensure that unresolved violations are eventually addressed.

The rules also contain provisions relating to the detention of vehicles. Under Rule 167(13) of the Central Motor Vehicles Rules, police officers are empowered to detain a motor vehicle in accordance with the prescribed provisions. These enforcement measures operate alongside the new digital timelines for notices, responses, grievances and payments. The Haryana Police’s rollout consequently combines digital processing with time-bound administrative review and existing legal enforcement provisions. For motorists, the most important requirements are to monitor challan notices, respond within 45 days, use the grievance mechanism when a violation is disputed and pay an accepted challan within 90 days. For authorities, the framework establishes corresponding deadlines for issuing notices and disposing of grievances, creating a more structured process for handling traffic violations across Haryana.

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