IndiGo on Friday announced that it will compensate passengers whose flights were cancelled within 24 hours of departure and who were severely stranded at airports, estimating the total payout to exceed Rs 500 crore. The airline stated its focus is on making the refund process transparent, easy, and hassle-free for affected travelers.

The airline is in the process of identifying flights impacted on December 3, 4, and 5, during which thousands of passengers faced disruptions at major airports. IndiGo plans to reach out to all affected customers in January to ensure smooth disbursal of compensation.

IndiGo reiterated its commitment to prompt refunds, stating that most affected passengers have already received their dues, while the remaining refunds will be processed shortly. The airline emphasized that efficiency and urgency remain the primary focus throughout December 2025.

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Operational normalisation has been reported, with IndiGo operating over 2,000 flights nationwide today across all 138 destinations. The airline highlighted improvements in on-time performance and noted only four same-day cancellations yesterday due to adverse weather, with affected passengers promptly informed.

To investigate the disruptions, IndiGo has appointed Chief Aviation Advisors LLC, led by aviation expert Captain John Illson, to conduct a root cause analysis of the operational issues. The move comes amid scrutiny from the Directorate General of Civil Aviation (DGCA), which has summoned CEO Pieter Elbers over last week’s cancellations.

The airline’s compensation announcement and ongoing operational stabilisation reflect its efforts to restore passenger confidence and ensure smoother air travel ahead, particularly in major urban hubs that were severely affected by recent disruptions.

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