A four-member panel appointed by the Directorate General of Civil Aviation visited IndiGo’s headquarters in Gurugram on Monday as part of an ongoing investigation into large-scale operational disruptions that began earlier this month. The visit, lasting the entire day, aimed to examine critical aspects of the airline’s functioning that led to widespread flight cancellations and delays across the country.

The panel, comprising Joint DG Sanjay Brahamane, Deputy Director General Amit Gupta, senior Flight Operations Inspector Kapil Manglik, and FOI Lokesh Rampal, focused on identifying root causes including inadequate manpower planning, unstable rostering systems, and the airline’s readiness to comply with the latest pilot duty period and rest regulations introduced in November 2025. Sources confirmed the team thoroughly reviewed operational infrastructure and internal processes during the on-site inspection.

The disruptions, which affected thousands of passengers through cancelled, delayed, and rescheduled flights, were triggered by IndiGo’s failure to adjust operations effectively to the new Flight Duty Time Limitation rules. The aviation regulator had already curtailed IndiGo’s winter schedule by 10% and stationed oversight officials at the headquarters to monitor daily cancellations, crew deployment, refunds, and passenger impact, with daily reports submitted to senior authorities.

Also Read: Messi's India Tour Hits Roadblock – Mamata Banerjee Steps In with Probe Team

IndiGo CEO Pieter Elbers has appeared multiple times before the DGCA panel and provided detailed data on fleet utilisation, pilot availability, and restoration efforts. The regulator has also taken strict action by dismissing four flight operations inspectors for oversight lapses and continues to hold the airline fully accountable for the planning failures that caused severe inconvenience to travellers.

The probe is expected to conclude soon with recommendations for regulatory enforcement and institutional improvements. IndiGo has offered compensation vouchers to severely affected passengers from December 3-5 and stated that operations are gradually stabilising, though the incident has drawn sharp criticism from passengers and the government over poor communication and service reliability.

Also Read: Dr Anjali Nimbalkar Saves US Passenger's Life With CPR on IndiGo Flight