Delhi Police has announced the launch of “Thana Divas-Jan Sunwai,” a weekly public grievance hearing initiative that will be conducted at every police station across the national capital beginning next week. The programme is aimed at strengthening communication between citizens and law enforcement agencies while ensuring faster and more effective resolution of public complaints. The move follows directions issued by Lieutenant Governor Taranjit Singh Sandhu and forms part of a broader effort to promote citizen-centric policing in Delhi.
According to a circular issued by Delhi Police Commissioner Satish Golchha, the public hearings will be held every Saturday from 10 a.m. to 2 p.m. Residents will be able to approach their local police stations to lodge complaints, seek assistance, provide suggestions, and discuss concerns related to public safety and police functioning. Officials said the initiative is intended to create an open and accessible platform where citizens can directly interact with police authorities and have their grievances addressed without unnecessary delays.
To ensure effective monitoring and supervision, senior police officers, including Special Commissioners of Police, Joint Commissioners, Additional Commissioners, Deputy Commissioners of Police, and Assistant Commissioners of Police, will attend the hearings on a rotational basis. Their participation is expected to facilitate quicker decision-making and improve accountability within the system. Delhi Police believes that the direct involvement of senior officers will also help build greater public trust and confidence in law enforcement institutions.
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The circular makes it mandatory for police stations to hear every complainant, regardless of whether the complaint has been registered on the Integrated Complaint Monitoring System (ICMS). Complaints received during the Jan Sunwai sessions will be accepted immediately and uploaded to the system later. Police stations have also been instructed to maintain separate records of grievances received during the hearings and ensure that cases requiring inquiry or field verification are assigned promptly for timely disposal.
To enhance the experience of visitors, Station House Officers have been directed to arrange proper seating facilities, dedicated assistance desks, and a citizen-friendly environment during the weekly hearings. The circular further places responsibility on district-level police leadership, making DCPs, ACPs, and SHOs personally accountable for the successful implementation of the initiative. Authorities have warned that negligence, delays, or casual handling of complaints will be viewed seriously.
District police units have been instructed to publicise the programme through social media, police station notice boards, Resident Welfare Associations, Market Welfare Associations, beat staff, and other communication channels to encourage public participation. Additionally, each district will submit fortnightly reports detailing the number of complaints received, resolved, and pending, along with key issues raised during the hearings. Officials said the initiative reflects Delhi Police’s commitment to improving police-public relations and ensuring prompt grievance redressal across the city.
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