The Ministry of Civil Aviation has initiated an unprecedented crisis response, immediately dispatching Joint Secretary, Director and Deputy Secretary-rank officers to personally descend on ten of India’s busiest airports within the next twenty-four hours to conduct on-ground inspections and restore order amid the crippling IndiGo operational breakdown that has stranded lakhs of passengers nationwide.

Mumbai, Bengaluru, Hyderabad, Kolkata, Chennai, Ahmedabad, Pune, Guwahati, Goa and Thiruvananthapuram have been placed under direct central command, with senior bureaucrats ordered to walk terminal halls, engage directly with furious travellers, scrutinise airline counters, verify compliance with mandatory compensation rules and ensure essential services such as food, water, accommodation and timely refunds are actually reaching affected passengers.

Since December 3, dedicated war rooms at the Ministry and Directorate General of Civil Aviation have been tracking every IndiGo movement in real time after the airline’s abrupt crew rostering collapse triggered a domino effect of hundreds of cancellations, endless delays and chaotic scenes at check-in areas, leaving families, elderly travellers and international passengers marooned for days without clear communication or assistance.

Also Read: Global Microsoft Outage Disrupts Airport Check-Ins Across India

In a pointed address to Rajya Sabha on Monday, Union Civil Aviation Minister Ram Mohan Naidu Kinjarapu categorically attributed the nationwide paralysis to IndiGo’s internal crew rostering and operational planning failures, explicitly ruling out any link to the Aircraft Maintenance and Scheduling System while warning that stringent Civil Aviation Requirements protecting passenger rights during disruptions will be enforced to the letter, with zero tolerance for violations.

The dramatic deployment of high-ranking officers follows an emergency high-level review and comes barely seventy-two hours after the DGCA issued scathing show-cause notices to IndiGo CEO Pieter Elbers and COO Isidro Porqueras, underscoring the government’s resolve to end the crisis swiftly and hold the country’s largest carrier fully accountable for the chaos engulfing India’s aviation network.

Also Read: Government Confirms Cyberattack Hit 7 Major Indian Airports—GPS Spoofing Exposed​