Bengaluru’s municipal body has announced a major reform in its e-Khata system, promising automatic approval of applications if they are not processed within five working days. The move is aimed at addressing long-standing delays and improving efficiency in property-related services, offering relief to thousands of property owners awaiting approvals.
According to officials, nearly 99% of e-Khata applications are currently being cleared within four to five days through the streamlined digital system. The civic body said the introduction of an auto-approval mechanism will ensure that no application remains pending indefinitely, effectively reducing bureaucratic delays and enhancing transparency in the approval process.
Special Commissioner Munish Moudgil stated that the system has been designed to simplify procedures and eliminate the need for citizens to visit government offices. He noted that if a final e-Khata application is not acted upon within the stipulated five-day window, the system will automatically trigger approval, preventing any undue hold-ups.
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The e-Khata system, introduced in October 2024, serves as a digital version of the traditional property ownership document issued by the Bruhat Bengaluru Mahanagara Palike. It allows property owners to apply for, download, and verify their records online, significantly reducing paperwork and reliance on intermediaries while improving accessibility and efficiency.
Officials added that the online platform has already minimised the role of middlemen and expedited processing times, provided applications are submitted correctly. A dedicated grievance portal and helpline have also been set up to assist citizens facing issues during the application process, further strengthening user support mechanisms.
In a parallel development, the Karnataka government plans to distribute over 10 lakh e-Khata certificates in April as part of a broader digitisation drive. Deputy Chief Minister D. K. Shivakumar has announced a special campaign to directly issue certificates to property owners, signalling the government’s intent to accelerate property record modernisation and improve service delivery across the city.
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