IndiGo, India’s largest airline, has announced that its operations are now fully stabilized following a major operational disruption that led to mass cancellations and stranded thousands of passengers. CEO Pieter Elbers confirmed on Tuesday that the carrier is "back on its feet," emphasizing that the immediate priority was ensuring passengers reached their destinations and were reimbursed promptly.

During the crisis, the airline implemented a "no questions asked" refund process, with millions of passengers already receiving full refunds. Teams worked tirelessly to return the majority of luggage stuck at airports, with the remaining deliveries expected shortly. Elbers described the recovery efforts as being executed "on a war footing," underscoring the urgency of restoring the airline’s flight network.

IndiGo gradually scaled up its operations from a low of 700 flights on December 5 to over 1,800 daily flights by December 8-9. This rapid restoration exceeded initial predictions, as the airline had originally anticipated full normalization between December 10 and 15. By December 9, the recovery timeline had already been accelerated, reflecting the effectiveness of the airline’s crisis response.

Also Read: IndiGo Cancels Over 1,000 Flights Amid Crew Crisis; CEO Predicts Normalcy by December 15

While acknowledging lingering customer frustration, Elbers highlighted the "heartwarming messages" received from passengers and noted a steady return of bookings. He urged travelers to "keep the faith" and reassured them that IndiGo remains committed to providing reliable service, stating, "We're still the airline you have known us to be."

Looking ahead, IndiGo may face temporary route reductions during the ongoing winter schedule, as the government plans to redistribute some slots to other domestic carriers. Union Civil Aviation Minister K. Rammohan Naidu clarified that these routes would be restored to IndiGo once the airline demonstrates the ability to operate them reliably.

Operating over 2,200 flights daily across 90 domestic and 40 international destinations, IndiGo remains India’s largest airline by passenger volume. The CEO emphasized that the airline is now turning its attention inward to draw lessons from the crisis and implement measures to "emerge stronger" in the future.

Also Read: IndiGo CEO Admits Could Not Live Up To Promise As Hundreds Cancelled