A heated dispute has emerged in India’s gig economy as the Telangana Gig and Platform Workers Association criticized Zomato CEO Deepinder Goyal’s recent claims on delivery partner earnings and working conditions. The union argued that the company’s portrayal of “decent work” fails to reflect the ground reality for gig workers.

According to the union, delivery partners lack basic employment protections such as paid leave and social security, while headline earnings reported by Zomato ignore significant out-of-pocket expenses. Fuel, vehicle maintenance, and phone data costs substantially reduce take-home pay, and reliance on customer tips is unreliable due to sporadic contributions.

Worker representatives also highlighted that welfare benefits like insurance are limited, conditional, and difficult to access. They warned that the absence of paid leave, pensions, and comprehensive social coverage leaves gig workers vulnerable to illness, injury, or lost income, undermining the “flexible” work model touted by the company.

Also Read: Banning Gig Work Won’t End Inequality, Will Destroy Livelihoods: Zomato CEO Deepinder Goyal

The union further criticized incentive structures and tight delivery timelines, which force many riders to work long hours for modest earnings. They argued that flexibility alone cannot compensate for unstable income and lack of statutory protections, painting a starkly different picture from the company’s public claims.

Zomato has defended its model, stating that it offers flexible schedules, optional welfare benefits, and income opportunities for workers seeking autonomy. The company maintains that its platform suits those who prefer gig work over traditional employment structures, emphasizing choice over guaranteed pay.

Experts say the dispute underscores a broader debate on labour rights in India’s rapidly growing gig economy. With platform work expanding across sectors, tensions between companies and unions are shaping discussions on fair pay, social security, and the future of gig labour, highlighting the need for clearer employment definitions and stronger worker protections.

Also Read: IndiGo CEO Says Airline Back to Normal Operations After Recent Disruptions