Air India CEO Campbell Wilson unveiled a bold transformation of the airline’s safety protocols on Friday, addressing intense scrutiny following the tragic June 12 Boeing 787-8 crash that claimed 260 lives.

The Tata Group-owned carrier has ramped up training, tightened standards, and digitized systems to boost safety and compliance, Wilson told staff. “We’ve made reporting easier and adopted Baines-Simmons’ approach to prioritize learning over blame,” he said, referencing the renowned aviation safety firm.

Amid a “Safety Pause” scaling back flights, Air India inspected its Boeing 787 and 737 fleets, finding no issues, with reliability upgrades ongoing. Partial flight restoration begins August 1, with full operations by October 1.

Despite recent incidents and DGCA notices, Wilson celebrated a record-high Net Promoter Score of +34 in July, up from -17 in FY23, reflecting soaring passenger satisfaction. Embracing feedback with an open mind, Air India is soaring toward a safer, stronger future.

Also Read: UK’s Mega India Trade Deal Shocks Remainers: Brexit Win or Immigration Trap