Delhi Police have dismantled an illegal call centre in the capital, arresting 11 individuals for defrauding victims of over ₹40 lakh by impersonating bank employees, officials announced on Thursday. The syndicate, which operated by posing as customer care agents, targeted victims across multiple states, prompting over 100 complaints.

The breakthrough came after Sanjay Kumar reported a ₹33,000 unauthorized withdrawal from his credit card on July 1, 2025, after being misled by a caller offering to increase his card limit. Assistant Superintendent of Police (ASP) Shubham Singh, Palwal, explained that the accused tricked victims into sharing OTPs under the guise of enhancing credit limits, then siphoned funds into digital wallets and withdrew them via Common Services Centres (CSCs) with the help of accomplices.

The arrested individuals, identified as Pradeep, Mohit, Virender, Rohit, Sakshi, Sushbu, Avishka, Sahil, Sahib, Ayush, and Nitin, all Delhi residents, are under interrogation to uncover additional members of the crime network. Police recovered 20 mobile phones and bank account details during the raid.

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This bust follows a pattern of similar crackdowns, such as the 2024 Noida operation where 76 were arrested for scamming foreign nationals using fake Amazon and Microsoft services, highlighting the growing challenge of cyber fraud in India.

Further investigations are ongoing to trace the full extent of the network.

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