IndiGo Faces Brief Booking Disruption As Technical Glitch Hits Reservation System

IndiGo's ticket booking system briefly experienced technical issues on Friday, leaving some customers unable to access the airline's online services. The disruption affected the carrier's core reservation platform and came just two days after IndiGo reported a similar technical glitch. The airline said its teams were working with its technology partner to address the intermittent problem and restore normal access for customers.

An IndiGo official later confirmed that the issue had been resolved and that the booking system was functioning normally. The airline had earlier acknowledged that customers could experience intermittent difficulties while using its reservation services. The disruption was limited to the booking platform, according to the information available, and IndiGo did not indicate that the technical issue had resulted in a broader operational shutdown.

IndiGo uses Navitaire's reservation system to manage its ticketing and booking operations. Technical problems involving a core reservation platform can affect passengers attempting to search for flights, make bookings or access other online services. The airline's technology teams worked alongside the service provider to identify and resolve the issue, with services subsequently returning to normal. The latest incident comes as IndiGo continues to operate one of the largest airline networks in India.

Also Read: IndiGo Faces Reservation Platform Issues, Disrupting Online Bookings And Check-In

The carrier operates around 2,200 flights every day across domestic and international routes. In July, IndiGo carried 80.82 lakh passengers on domestic routes, giving it a 67.4 per cent share of India's domestic aviation market. The scale of its operations means that disruptions to digital systems can potentially affect a large number of passengers, particularly those booking or managing travel online. The airline has also experienced significant operational disruption in the past. In December 2025, IndiGo faced massive flight disruptions that affected passengers across its network.

The earlier episode resulted in widespread cancellations and delays, prompting heightened attention on the carrier's operational and technological systems. Friday's technical issue was resolved after the airline's teams worked with its technology partner. With the reservation platform reported to be functioning normally, customers were able to resume using IndiGo's online booking services. The recurrence of a similar technical problem within the same week, however, highlights the importance of maintaining reliable reservation infrastructure for an airline operating thousands of flights and serving millions of passengers each month.

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