MeitY Seeks Clarification As WhatsApp, Telegram Address Username Feature Issues

WhatsApp and Telegram have responded to notices issued by the Ministry of Electronics and Information Technology (MeitY) over concerns related to the security risks of username-based messaging features. The ministry had sought explanations from messaging platforms on the safeguards they have implemented to prevent impersonation, identity theft, phishing and digital fraud linked to the introduction of usernames. A MeitY official confirmed on Thursday that WhatsApp had submitted its response regarding the platform's upcoming username feature.

The official did not disclose the details of the company's reply. The deadline for submitting responses ended on Thursday, after MeitY granted WhatsApp a four-day extension following the company's request for additional time after a meeting with ministry officials on July 2. Telegram also submitted its response to the ministry's notice on Thursday, according to people familiar with the matter. However, Signal did not submit a response by the deadline, according to reports. The three platforms were asked to clarify how their username-based communication systems would protect users from potential misuse, particularly as messaging without phone numbers could create new avenues for cybercriminals.

MeitY issued a notice to WhatsApp on July 1 and later sent similar notices to Telegram and Signal on July 3. The move followed concerns that allowing users to communicate through usernames instead of phone numbers could make it easier for malicious actors to impersonate individuals, create fake accounts, conduct phishing campaigns or carry out online financial fraud. The ministry's concerns come as messaging platforms increasingly explore privacy-focused features that allow users to connect without sharing personal phone numbers.

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While such features are designed to improve user privacy and convenience, authorities have highlighted the need for strong verification mechanisms and safeguards to ensure that anonymity does not become a tool for abuse. Meta, WhatsApp's parent company, told Hindustan Times that additional safety measures have been incorporated into the username feature to address concerns related to impersonation and scams. A Meta spokesperson said the company would take action against accounts found to be involved in fraudulent activities.

"We'll ban accounts or revoke usernames when we find evidence of identity impersonation or scam," the spokesperson said. WhatsApp's planned username feature is expected to allow users to communicate without revealing their mobile numbers, similar to options already available on platforms such as Telegram. The feature is part of broader efforts by messaging services to enhance privacy, but regulators worldwide have increasingly focused on ensuring that privacy tools are balanced with measures to prevent criminal misuse.

Following the responses from the platforms, MeitY is expected to examine the security measures outlined by WhatsApp and Telegram before deciding on any further action. The ministry's review will likely focus on identity verification, reporting mechanisms, account monitoring and the ability of platforms to quickly respond to complaints involving fraud or impersonation. The issue highlights the growing challenge for technology companies and regulators to balance user privacy with digital safety in an increasingly online environment.

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