Man Orders GIGABYTE RTX 5090 For Rs 2.9 Lakh on Amazon, Gets 1kg Detergent Powder
The buyer ordered a premium GPU on Amazon and received detergent instead; the refund was denied.
In a startling online shopping incident, a buyer has alleged that he received a packet of detergent instead of a high-end graphics card worth ₹2.9 lakh, raising fresh concerns about e-commerce quality control and customer grievance redressal systems. The claim, which surfaced on social media, has quickly gained traction, drawing widespread attention and similar complaints from other users.
The buyer, identified as Swagat Nayak, said he had ordered a GIGABYTE RTX 5090 through Amazon India for his startup but instead received a 1 kg pack of Ghadi Detergent. According to his account, the order was marked as “Fulfilled by Amazon", indicating that it was stored and shipped directly from the company’s warehouse, which typically assures higher reliability.
In a detailed post, Nayak shared an unboxing video and claimed that while the outer packaging appeared sealed, the internal box containing the graphics card was visibly tampered with. He alleged that the manufacturer’s seals had been sliced open and re-taped and that a fake barcode had been affixed to the package, suggesting possible manipulation within the supply chain.
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He further pointed to discrepancies in the shipment’s recorded weight, stating that the delivery label showed 1.56 kg, significantly lower than the expected weight of a retail-packaged RTX 5090, which is approximately 3 kg. Nayak argued that the listed weight closely matched that of detergent and packaging, raising questions about how the mismatch went undetected during warehouse checks.
The buyer also expressed dissatisfaction with the company’s response, alleging that his complaint was closed within 15 minutes without proper investigation. He claimed that despite providing evidence and escalating the issue, the company denied any error on its part and refused a refund, even after a week-long exchange with customer support representatives.
The incident has triggered a wave of reactions online, with several users sharing similar experiences involving incorrect or tampered deliveries. The case has reignited debate around the risks associated with purchasing high-value items online, with some consumers urging buyers to opt for offline purchases for expensive electronics to avoid such issues.
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