India Post Staff Caught Throwing Parcels on Railway Tracks in Viral Video

A video showing India Post employees tossing parcels onto railway tracks from a moving train has gone viral, sparking outrage over the mishandling of customer packages and prompting an immediate response from the postal department. The footage, captured by a passenger on December 1, 2025, shows staff members casually hurling parcels one after another from a train compartment directly onto the tracks below. The commuter, visibly shocked yet sarcastic, can be heard remarking that while India Post’s duty is to deliver parcels safely, throwing them onto railway tracks was an unacceptable and damaging practice. The clip quickly spread across social media platforms, drawing sharp criticism for the apparent disregard for customer property.

India Post issued a swift clarification, stating that the parcels were not being discarded but were part of a standard operational procedure at designated exchange points along certain railway routes. According to the department, parcels are sometimes transferred between trains or to trackside collection teams at pre-identified locations where ground staff are stationed to retrieve them promptly. The postal service insisted that such practices, though appearing rough to onlookers, are carried out under controlled conditions and that packages are designed to withstand minor impacts. Officials emphasized that no widespread damage has been reported from this method and that it remains an efficient way to handle bulk mail in areas with limited platform access.

Despite the official explanation, many social media users remained unconvinced, pointing out that the forceful throwing shown in the video risks damaging fragile or valuable items, especially electronics, documents, and gifts commonly sent through India Post’s affordable parcel service. Critics highlighted that even if retrieval teams are present, parcels left unattended on tracks for any duration are vulnerable to theft, weather damage, or being run over by passing trains. The incident has reignited long-standing complaints about the postal department’s handling of parcels, particularly in rural and semi-urban routes still reliant on railway mail services.

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In response to the public backlash, India Post announced that it is reviewing the specific incident and the broader practice to ensure stricter adherence to safety protocols. The department reiterated its commitment to reliable delivery and urged customers to use tracked or insured services for high-value items. As the video continues to circulate, the episode serves as a reminder of the challenges facing India’s vast postal network, which handles millions of parcels annually while modernizing its logistics infrastructure.

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