JLR’s Global IT Meltdown Halts Car Bookings

Jaguar Land Rover (JLR), the luxury vehicle arm of Tata Motors Ltd., is grappling with a major IT crisis that has disrupted its global business operations, the company announced in a stock exchange filing late on September 1, 2025. The British multinational, known for its premium SUVs and luxury cars, stated it is working urgently to resolve “global IT issues” but provided no specific details on the nature of the problem. “We are working at pace to resolve these issues and will provide an update in due course,” JLR said.

Sources familiar with the matter told NDTV Profit that the issue stems from a malfunction in the Single Sign-On (SSO) system, which has crippled JLR’s ability to register new bookings since the system went down on Sunday afternoon. This outage has hit at a critical time, with September traditionally being one of the busiest periods for car registrations, particularly in the UK. A JLR dealer in the UK, cited by auto news outlet Autocar, confirmed that no new cars were registered on September 1, severely impacting sales during a peak period.

JLR, a flagship brand under India’s Tata Group, has partnered with Tata Consultancy Services (TCS) since 2023 for IT support. The company is now collaborating closely with TCS to address the issue swiftly, according to the source. The disruption has raised concerns about potential financial losses and customer dissatisfaction, as the inability to process bookings could delay deliveries and affect JLR’s market performance.

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The IT failure adds to the challenges for JLR, which has been navigating a competitive luxury automotive market while investing heavily in electric vehicle development and sustainability initiatives. The lack of clarity on the issue’s scope and resolution timeline has sparked speculation about its impact on JLR’s global supply chain and dealership network. As the company races to restore its systems, the incident underscores the growing reliance on robust IT infrastructure in the automotive industry and the risks posed by technical failures at critical junctures.

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